Customer Service

• Free assessment, delivery and installation of products
• 24 hour emergency service
• Evaluation of client for specialized products
• Time and travel to secure proper documentation for patient
• Time and labor involved with trial fittings and product sampling
• Labor for warranty repair of defective products
• Follow-up with physicians (progress and compliance)
• Product and technology training for physicians and therapists
• Respiratory health education to seniors in assisted living centers
• Providing additional E tanks at no charge
• Providing equipment in special cases prior to being able to bill for them
• Accepting assignment
  • Accepting full payment at the “maximum allowable charge” rate
  • Medicare & Medicaid participant
  • Billing of primary or secondary payer sources
  • Rework of denied claims