Customer Service

• Free assessment, delivery and installation of products
• Home Delivery and Mail Order available
• Evaluation of client for specialized products
• Time and travel to secure proper documentation for patient
• Labor for warranty repair of defective products
• Follow-up with physicians (progress and compliance)
• Product and technology training for physicians and therapists
• Providing equipment in special cases prior to being able to bill for them
• Free in-store evaluations, measurements, and fittings
• Home Fittings and Evaluations available
• Free instruction and training for family members and care givers of any medical equipment deliveries
• In-store Repair Center for Major Medical Equipment
• Our trained staff will handle all paperwork requirements and claims submissions on any Insurance Orders
• Accepting assignment
  • Accepting full payment at the “maximum allowable charge” rate
  • Medicare & Medicaid participant
  • Billing of primary or secondary payer sources
  • Rework of denied claims